Penkraft® does not encourage Refund/Cancellation of orders after they have been placed. Customers are advised to carefully work out their requirements before placing orders on the website. However, if the customer is forced to cancel a confirmed order due to circumstances beyond their control, the order shall be cancelled if it has not been dispatched. This will need to be conveyed to Penkraft® on mail. The amount paid by the customer towards such cancelled orders shall be held by Penkraft in credit against the customer's account and this can be availed by the customer during subsequent orders.